Duties Include
- Negotiating preliminary contracts with customers
- Developing customer accounts and offer additional value-added services
- Communicating sales or service opportunities and customer concerns or suggestions
- Ensuring that RFQ forms are filled out correctly and submitted in an efficient manner
- Managing group service accounts
- Working with the technical team to ensure customer project requirements are met
- Stayed abreast of product and service offerings
- Communicating with suppliers and OEM's efficiently and timeously
- Advising the Divisional Manager should there be any challenges with suppliers, relationships and accounts
- Providing back office with the correct and relevant documentation to load new suppliers
- Assisting Technical Service Agent Team Leader with day-to-day administrative duties including costings, quotes, close outs and capturing of job-related documentation
- Managing and interpret customer requirements - speaking with clients to understand, anticipate and meet their needs
- Identifying and resolve client concerns; recommending a course of action to alleviate these concerns in the future
- Arranging logistics, importation, customs and clearing for imported products
- Using the latest updated pricing model inputs Education, experience, and competencies required
- Grade 12 (minimum)
- Relevant Sales/Marketing qualification advantageous
- Three years' experience in a similar role
- Logistics, importation, customs and clearing experience with regards to the supply of products from a foreign country
- Experience in quoting and costing
- Networking and communication abilities
- Strong organizational skills
- Computer literacy
- Ability to work in a highly pressurised environment
- Experience on a CRM system will be advantageous
- Well organized with an attention to exacting detail
- A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
- Strong communication skills at all levels, both written and oral
- Excel
- Administration
- contract negotiation
- Logistics