Key Performance Output
Responsibilities
The successful candidate will be reporting to the Assistant Manager Revenue Control and will be responsible but not limited to the following:
- Conduct research to assist with the implementation of continuous improvement initiatives
- Complete trend analysis utilising qualitative and quantitative data
- Conduct benchmark and impact studies on completed initiatives
- May be required to conduct functional feasibility studies
- Assist and sometimes manage functional projects
- Provide technical support to the Managers and Specialists
- Responsible for the execution and management of own functional portfolio
- Introduce cost saving initiatives in own functional portfolio
- Manage functional communications
- Assist with the development and management of functional budget
- Assist with general office management (for instance inventory management)
- May be required to assist Managers and Specialists with flight arrangements
- Give input into the SCM process for the sourcing of Contractors/Service Providers
- Facilitate Contractor activity on site in line with SLA
- Conduct inspections and audits of Contractor activity on site
- Monitor functional contracts to ensure effective planning for their renewal through SCM processes
- Assist with the drafting and scoping of SCM documents and templates and submit in accordance with DLAs
- May be required to participate in the Tender processes
- Log functional activity on the functional database and/or system
- Analyse data and draw reports from functional database and/or system to enable reporting of functional activities
- Ensure the resolution of system related queries and issues
- Ensure effective system resource levels
- Manage and ensure the data integrity of the functional system and/or database
- Respond to requests, queries and complaints through the relevant platforms
- Ensure effective communication with stakeholders and customers to enable high satisfaction levels
- Assist with the resolution of escalated requests, queries and complaints
- Escalate difficult requests, queries and complaints
- Maintain an effective network and timeous communication in area of influence
- Build, support and maintain healthy internal and external relationships to ensure achievement of organizational goals. Implement remedial action when required.
- Manage storage and filing of functional documentation
- Compile and collate functional reports for submission to respective committees and forums
- Manage functional communication and reporting
- Execute and report of special functional projects
- Assist with variance and forecast reporting on budget
- Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures. Report non-compliance and implement corrective actions to ensure compliance.
- Ensure all source documentation is confidentially maintained, securely stored and filed in accordance with Standard Operating procedures.
The following skills & experience is required or equivalent of such is required:
- Diploma/Degree (3 years) in relevant area is essential
- 2 - 3 years operational experience within relevant area is essential
- Code-B motor vehicle license
- Intermediate proficiency in MS Office packages
- Communication
- Report Writing
- Planning and Organising
- Customer Service Orientation
- Relationship Building
- Attention to Detail
- Networking
- Time Management
Kindly apply online for this opportunity by 17/03/2025
Shortlisted candidates will be required to provide Proof of their qualifications, NQF level and credits, and must be eligible for top security clearance within 3 Months of appointment.
Positions will be filled in the line with Airports Company South Africa Values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
