The primary purpose of this role is to support daily operational efficiency by monitoring vehicle activity, managing incidents and faults, and ensuring accurate reporting and communication. The role requires a strong focus on procedural compliance, professional conduct, and maintaining health, safety, and housekeeping standards. It also involves providing operational assistance and ensuring that all vehicle-related issues are promptly addressed and resolved to minimise downtime and support service delivery.
Key Responsibilities
Vehicle Monitoring and Incident Management
- Monitor vehicles in accordance with company procedures
- Identify, record, and report all deviations and exceptions promptly
- Ensure all alarms are acknowledged and addressed within the required timeframe
- Respond to all incidents and accidents in a professional manner, following company protocols
- Request or receive the daily route sheet from the relevant business unit
- Accurately record all relevant information related to operations and vehicle performance
- Compile and distribute all operational reports timeously to the appropriate stakeholders
- Ensure all occurrences and unusual events are logged and reported accurately
- Update vehicle faults daily in the system or relevant log
- Communicate all faults to the appropriate personnel or departments
- Conduct timely follow-ups with responsible parties to ensure that vehicle repairs are carried out effectively
- Provide assistance with operational tasks and functions as required
- Ensure professional conduct is maintained at all times when engaging with staff, customers, or external parties
- Adhere to company dress code and grooming standards as outlined in the Standard Operating Procedures
- Maintain high standards of cleanliness and order in the work area on a daily basis
- Comply with all Health and Safety regulations and ensure that safe working practices are consistently followed
- Grade 12 (Matric)
- Proficiency in Microsoft Office Suite (MS Word, excel, outlook, etc.)
- High attention to detail
- Excellent verbal and written communication
- Problem solving skills
- Time management
- Situational awareness
- Conflict resolution
- Teamwork and collaboration
- Organisational skills
