The overall purpose of this role is to manage Customer accounts according to company policies and procedures.
The Ideal Candidate Will Be Responsible For
- Printing of Age Analysis Daily, ensuring customer does not exceed the credit limit
- Requesting remittances and reconciliation of accounts
- Collection of payments on the due date as per trading terms
- Requesting claims from customers
- Investigation of claims deducted off customers payment
- Preparation of credit and debit notes with the relevant back up documentation
- Follow up on correspondence with relevant customers with regards to overdue and unpaid invoices and rejected claims
- Contacting customers for payment when credit limit is reached
- Releasing blocked orders as per credit policy
- Collection of payment for all payment terms as per the credit policy
- Printing and forwarding of customer statements
- Opening of new accounts with all the requirements as per credit policy
- Annual customer account review
- Filling
- Back up for other credit controllers in the department
- Weekly cash flow projection
- Relieving at switchboard when required
- Analyzing the bank statements daily and assigning the payments received to the customers account
- Cash before order customers allocation to be done daily
- Print age analysis daily to review if a customer is within the credit limit
- Emailing invoices to customers as requested
- Investigation of queries on the customers account, obtaining all the necessary documentation for debit/credit notes
- Preparing the credit/debit, scanning and giving the claim to the admin clerk to capture on the LN System
- Emailing rejected claims to customer so that payment can be arranged for a pay back
- Rejected and unresolved queries to be followed up telephonically with customer
- Contacting the customer to make payment if credit limit if reached and there is orders in the system
- Filling to be done on a daily basis
- Follow up with credit/debit note approvals
- Cash Flow projection for the weeks payments to be sent to the senior credit controller every Monday morning before 10h00.
- Emailing statements for 7-day customers
- Recon and allocation of payments for weekly customers (same day or next day latest for allocation of payments)
- Recon and invoices to be forwarded to customers as per customers requirements
- Confirm mid-month payments
- Age Analysis meeting with senior credit controller with feedback on all over due amounts on age analysis
- Check and sign invoices for manual deliveries (farm and rendering customers)
- Confirm that 14 days customers payments have been received
- Follow up on payments not received
- Recon and allocate mid-month payments by the 18th of every month
- Attend to new queries for mid-month customers
- Confirm month end payments
- Forward mid-month customer statements as per customers requirements
- Updating the cash flow for month end payments as remittances are received
- Prepare, validate and submit rebate claims timeously for month end customers
- Recon and allocate month end payments by the 2nd of the month
- Overdue report for 100K and payments not received for month end to be submitted to Senior Credit Controller by 09h00 on the 2nd of every month
- Printing and forwarding of customer statements as per customers requirements
- Forwarding of PODS not paid (due to cut off or GITS) to ensure full payment is received
- Reasons to be recorded on age analysis for overdue amounts in 30 days and older on age analysis with an action plan for outstanding queries on accounts
- Completed Grade 12
- A certificate in Credit Control / Management
- At least 5 years credit control experience within the FMCG industry, including dealing with group accounts (Shoprite / Checkers, Pick 'n Pay, Spar and Massmart).
- A basic understanding of the National Credit Act regulations.
- Microsoft Office Suite (MS Word, MS Excel, MS Outlook, MS PowerPoint) - MS Excel at an advanced level to include V-lookup and Pivots
- Experience using an ERP system, LN System experience is a great advantage
- Excellent communication and interpersonal skills;
- Excellent administration and problem-solving skills;
- The ability to effectively reconcile debtors accounts is a key requirement;
- Able to work under pressure and the efficient resolution of customer queries;
- Basic understanding of the 20 Keys continuous workplace improvement programme;
- Must be able to work independently as well as in a team
- The incumbent must be deadline driven with a high work ethic and attention to detail with the required accuracy.
