Credit Support Manager

Job Classification

REQ#141171

Location: Roodepoort, Johannesburg

Closing Date: 07 August 2025

Talent Acquisition: Bongiwe Mchunu

Job Family

Credit

Career Stream

Credit Management

Leadership Pipeline

Manage Others (MO)

FAIS Affected

Job Purpose

To manage a team of credit support officers to effectively act upon their responsibilities of providing administrative duties and support to their stakeholders.

Job Responsibilities

Ensure that staff are adequately skilled and enabled to perform their duties optimally to achieve expected results.
Implement efficiencies to enable the business to focus on client value adding activities which in turn will have a financial uplift.
Ensure that quality and turnaround standards, as defined by service level agreements or legislation, are met and exceeded by monitoring and tracking monthly reports and taking mitigating action where necessary.
Enable team to achieve established targets by planning and monitoring performance, identifying obstacles and taking necessary mitigating action.
Continually optimise efficiency by identifying and exploring effective productivity, project management and innovation.
Build sustainable stakeholder relationships and satisfaction by identifying and understanding their requirements through continuous collaboration and engagement.
Build trusting relationships with subordinates, manager and peers by holding regular meetings and feedback sessions, ensuring effective staff management and motivation including resource and capacity planning.
Conduct and implement regular workforce planning by measuring and monitoring volumes and efficiencies and implementing contingencies.
Ensure appropriate distribution of workload by allocating outcome based tasks in terms of skill sets and requirements.
Ensure quality decisions are made by encouraging the gathering of relevant information, facilitating dialogue within the team and driving the a culture of solution, rather than problem, orientation.
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Achieve operational excellence by supporting the implementation of business optimisation improvement through sharing of team ideas and knowledge.
Continually align business requirements by ensuring all policies and processes are known and followed.
Authorisation and verification of role specific activities in line with mandates and policies.

Management of credit administrative tasks include but is not limited to:

Managing the distribution and execution of D365 cases.
Manage processes related to client letters and notifications such as excess, breach, dormant, etc.
Managing client limit calculations and ensuring accurate system updates.
Management of exception reports.
Managing and verifying of Moodys financial spreading, credit ratings and debtors analysis.
Authorising and managing of GBC authorisation requests.
Handling the audit confirmation workflow and associated volumes.
Moodys financial spreading, including assumption projections if required.
Management of debtors analysis and measurement of debtor & stock covenants.
Managing ACM processes related to facilities and mitigants.

Essential Qualifications - NQF Level