This role is responsible for the collection and delivery of client consignments and the loading of trucks destined for clients, with a specific focus on verifying all required equipment and completing paperwork using electronic scanning devices. Ensure consignments are accurately received from the Vault, appropriately segregated, and securely stowed onboard in accordance with company policies, standard operating procedures, and directives.
KEY PERFORMANCE AREAS
KPA
PERFORMANCE STANDARDS
Delivery of Valuables to Customers
- Adhere to all relevant procedures and ensure the correct security devices are used to guarantee the safe transport of consignments at all times.
- Conduct all deliveries professionally, embodying G4S values.
- Complete scanning and documentation accurately for record-keeping and audit purposes.
- Maintain the safety and security of customer assets as their responsible custodian.
- Ensure all deposit slips issued by the bank are delivered promptly to customers.
- Accurately complete all documentation for handover, utilising electronic devices to scan consignments.
- Deliver consignments according to the planned schedule, meeting service level agreements.
- Ensure the crew compartment and Vault remain clean and organised at all times.
- Remain vigilant at all times and promptly report suspicious vehicles or activities to the Control Room.
- Identify optimal tactical positions to provide cover for oneself and others, ensuring clear lines of sight and safe exit from the vehicle upon the driver's instruction.
- Assess and select the safest tactical route from the vehicle to the client collection or delivery point before disembarking, following the driver's instructions.
- Exit and enter the vehicle using tactical procedures to maintain security.
- Conduct ongoing surveillance en route to identify any potential threats.
- Foster a culture of "Safety First" in all aspects of the role.
- Comply fully with company Health and Safety procedures, extending beyond vehicle safety.
- Avoid exposing oneself, vehicles, assets, or colleagues to any form of risk.
- Ensure no members of the public or customers are placed at risk.
- Participate actively in safety forums at the branch level.
- Report all safety incidents promptly to the Control Room and attend safety training and refresher programmes as required.
- Wear protective clothing (including bulletproof vests) at all times when performing duties, including within secure environments.
- Comply with all reasonable instructions and duties issued by branch management.
MINIMUM REQUIREMENTS
Experience
Competencies
- Grade 12 or equivalent
- Valid South African ID
- Valid PSIRA Certification - Grade C
- Cash In Transit (CIT) Certification
- Valid Firearm Competency Certificate for Business Purposes
- Valid South African Driver's Licence is advantageous
- Clear credit and criminal record
- Minimum of one year's experience in Cash in Transit operations
- Ability to perform under pressure and manage time effectively
- Coaching and mentoring skills
- Excellent communication skills
- Customer-focused approach
- Strong problem-solving and decision-making abilities
- Report writing proficiency
- Risk and security management expertise
- Team leadership capabilities
- Technologically proficient
- High standards of work ethic and professionalism
