- Be the interface between business entities and the various technical areas for the design, architectural and development of CRM/BSS Telecom journeys
- This role owns the architectural and design decisions for the team/squad
- The Senior Tech Lead is an executor and visionary behind the technical solution.
- Work closely with all team members to create a modular, scalable solution that addresses/incorporates future architectural changes and designs.
- Drive the team's engineering practices in test-driven development, continuous integration, and automated deployment.
- Coach the team to solve complex problems
- Review & approve the design and development of CRM Solutions as Salesforce, ServiceNow and others
Your expertise:
- Must have proven hands on experience leading the shift from Sales Cloud to Communications Cloud
- At least 8 years experience in Software design & development of CRM Solutions Salesforce, CRM Solutions Salesforce Communications Cloud, Siebel Oracle Solutions & ServiceNow
- Salesforce Data Model & Objects: Knowledge of Salesforce objects, relationships, and schema design is critical
- Process Automation: Experience with Process Builder, Flow Builder, and Workflow Rules for automating business processes.
- Familiarity with specific APIs and tools designed for COMM Cloud, such as APIs for managing customer services, billing, and provisioning.
- Agile Management
- Strong experience in leading a team
- Grade 12 certificate or equivalent
- Relevant Degree or Diploma in Business Management
