Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you!
We are seeking motivated individuals eager to build their careers. This position offers hands-on experience in a dynamic work environment where you'll have the chance to develop your skills and grow professionally.
Job Purpose
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.
Key Responsibilities
- Customer Engagement: Communicate effectively to obtain relevant information.
- Customer-Centric Approach: Handle interactions with care and professionalism.
- Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.
- Knowledge:
- In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems
- Familiarity with relevant legislation (CPA, NCA, etc.)
- Proficiency in Microsoft Office and relevant systems/applications
- Skills:
- Strong telephone etiquette and negotiation abilities
- Effective written and verbal communication
- Conflict management and emotional intelligence
- Business numerical skills and attention to detail
- Behaviors:
- High level of integrity and personal resilience
- Energy, drive, and a customer-oriented mindset
- Ability to influence others and engage with diversity
Matric certificate or Diploma/ Degree in customer service, business communication, or a related field.
