As a Customer Care Agent you are responsible for providing frontline responses to queries from our clients and provide resolutions for service issues that are brought to you.
Primary Job Responsibilities
In the role as a Customer Care Agent, the successful incumbent will be exposed to and expected to do the following:
- Provide prompt frontline response to service queries and initiate solutions for issues/cases as defined in SOPs and assigned to you through Service Cloud..
- Provide an efficient service to ONE's clients ,using and educating clients on the proper use of self-service tools
- Ensure compliance with company rules and regulations on all processes and transactions.
- Ensure good collaboration and communication within departments and across to optimize cost and revenue efficiencies (Dashboard), vessel utilization and profit margin.
- Work closely with our own team and Customer Administration team, as well as our Sales Specialists and escalate cases in a timely and professional manner whenever appropriate.
- Communicate effectively with customers and advise them in a reliable and professional manner.
- Support ONE's digital transformation by utilizing and promoting our e-commerce platform and our self-service tools as applicable.
- Seek ways to apply ONE's tech enablers to your area of specialization increasingly
- Preferably 2-3 years of shipping experience
- Good working knowledge of Google Applications.
- Articulate, clear oral and written communications skills in English and local language
- High attention to detail and accuracy
- Business Awareness and commercial acumen
- Communication
- Problem Solving
- Planning and Organisation
- Decision Making
- Teamwork
- Reliable and excellent time management skill
