Customer Care Officer

Hey there! Are you ready to be part of a dynamic team at Fluxory, the leading virtual assistant solution in South Africa since 2015? We're on the lookout for a passionate Customer Care Officer to join our vibrant crew. With a cozy team of 11-50 awesome colleagues, you'll dive into the world of office administration, making a real impact by providing top-notch support to our clients. Here at Fluxory, we believe in freeing up time for businesses so they can focus on what truly matters, while we handle everything else. If you're someone who loves helping people, has a knack for problem-solving, and thrives in a fast-paced environment, we want to hear from you! Join us and help redefine customer service while enjoying the flexibility and excitement of working with a cutting-edge company. Let's make great things happen together!

Tasks

• Respond to customer inquiries via email and chat, ensuring timely and accurate assistance.


• Manage and update customer accounts, making sure all information is current and correct.


• Handle customer complaints and provide appropriate solutions, following up to ensure resolution.


• Collaborate with other team members to improve customer service processes and efficiency.


• Assist in the preparation of reports and gather customer feedback to enhance service quality.

Requirements

• Excellent communication skills, both written and verbal


• Previous experience in customer service or a related field


• Strong problem-solving abilities and a positive attitude


• Ability to multitask and manage time effectively


• Familiarity with office software and communication tools

Join Fluxory as a Customer Care Officer! Be part of the top virtual assistant team in South Africa. Elevate your career and make a difference with us. Apply today!