Customer Care Officer (Academics) JB3213

Century City, Cape Town

Market Related

To ensure customer retention by assisting with social media queries, cancellation requests and salvaging, transferring courses . Assisting with projects relating to complaints, cancellations and transfers which include call out projects.

Educational Requirements

Grade 12

1-2 years customer service experience

MS office proficient

Duties And Responsibilities

Transfers

Processing and submission of authorization vouchers

Social media customer services and query handling

Cancellations effective response and salvaging

Achieve targets

Reporting and administration

General administration and adhoc duties