Customer Care Specialist - Tech Support (On-site)

Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need!

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Care Specialist. In this role, you will provide technical product support for our clients premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on customer experience who can think on their feet, solve problems, and deliver friendly, effective solutions.

What You Will Do As a Customer Care Specialist

Assist customers with inquiries about product features andtroubleshooting issues
Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base
Ensure each interaction is handled with patience and care, making the customer feel valued
Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels
Continuously improve your skills through coaching and feedback to deliver an excellent customer experience

What We're Looking For

High school diploma (or equivalent)
1+ year of experience in a call center or customer support role
Experience with troubleshooting or problem-solving, preferably with technology or smart devices
Strong English communication skills (B2+ or higher)
A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions

Why ClearSource?

ClearSource is a global BPO with a core purpose of "Making Lives Better" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day!

Customer First We share an intense passion for creating an exceptional customer experience
Personal Accountability Commit to do the right thing and do it
Humble Courage Be brave enough to seek, deliver, and accept feedback
Hungry Do your best every day to make great things happen
Happy & Healthy Choose well, live well

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, apply now to join our team!!

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to ClearSource's success.

We also offer: