Customer Care Rep

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38, 000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

FIELD SERVICES COORDINATOR CAPE TOWN

Spark ATM Systems is South Africa's premier independent ATM deployer installing convenience ATMs into shopping centre, retail, petroleum, leisure and hospitality locations countrywide. The Company is owned by Cardtronics plc, the worlds leading ATM deployer operational in 10 countries and listed on the Nasdaq Stock Exchange (CATM) in the USA.

The Company is experiencing significant growth and therefore seeks a skilled and energetic Field Services Coordinator who wants to be part of a dynamic and fast-paced work environment. The position exists in Paarden Eiland for a qualified individual who will coordinate technical site visits in order to achieve greater customer satisfaction

RESPONSIBILITIES:

• Dispatching of technicians - arranging calls on a day-to-day basis and updating technician calendars on Spark Manage
• Liaising with more than 3 parties at any giving time when arranging callouts
• Discussing call out details and parts required with technician
• Meeting SLAs (installations, removals, callouts, preventative maintenance and signage)
• Calculating the most cost effective & efficient route
• Allocate calls to the technicians calendar and Journey App
• Manage technicians bootstock, make sure the technician submits their bootstock report and check whether they have sufficient stock
• Requesting stock from workshops for technicians as required
• Monitoring of technicians and ensuring their work is completed, quality approved, actioned timeously and job cards uploaded onto the system
• Approving site pictures for signage calls and installations before the technician leaves a site
• Managing in and outbound calls
• Contact clients and plan for technicians to be on site and work on the ATMs
• Coordinating CIT (Fidility) service providers for call outs Contact CIT service providers for an ETA
• Following up on all open events daily
• Operations management managing the technicians time, installations, technical call outs, preventative maintenance and parts supply
• Ensuring constant revision and refining of processes and procedures
• Reporting of data and deliverables on a timely basis
• Assisting with general office admin and reporting
• Compiling weekly and monthly KPI reports

REQUIREMENTS:

• Grade 12 qualification
• Relevant tertiary qualification is advantageous
• Experience as a call coordinator, dispatching technicians and dealing with 3rd Party Vendors across the country
• Strong administrative skills
• Proficiency in MS Excel
• Be bilingual (English /Afrikaans)
• Flexibility to work shifts, 1 weekend (half days) a month, public holidays (half-day) and standby. The individual will be remunerated additionally for these shifts

COMPETENCIES:

• A great attitude do what it takes attitude
• Thorough attention to detail and accuracy
• Highly organized with a strong work ethic
• Able to think-out-the-box and generate new ideas
• Possess strong verbal and written communications skills
• Follow procedures and have a structured approach to problem-solving
• Be organised, motivated and able to manage own time effectively and respond positively to different situations

The company is offering a competitive salary and benefits, rewarding work environment, full product knowledge and exciting career growth opportunities for the right candidate. Remuneration is negotiable depending on your skills and experience.

Interested parties should email a concise CV and cover letter, outlining why you feel that you are suited to the position, with the subject line: FSC0921 and your name to jobs@sparkatm.co.za.

By contacting Spark ATM, you acknowledge and agree Spark ATM has a legitimate business purpose to collect and process your personal information (as defined in Protection of Personal Information Act 4 of 2013 and any amendments thereto (POPIA) to review your application and to comply with its legal obligations.

Spark ATM will process your personal information in accordance with POPIA and in accordance with and the purposes described in Spark ATMs privacy notice available at www.sparkatm.co.za/privacy-policy/ (or as time to time subsequently amended). You hereby confirm that you have read and understood and agree with the terms of Spark ATMs privacy notice.

If you do not hear from us within 14 days from the date of application, please regard your application as unsuccessful. Only short-listed candidates will be contacted.

For more information visit www.sparkatm.co.za

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.