- Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
- Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
- Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
- Accurate data entry into systems and maintaining thorough records.
- Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.
- Identifying opportunities for process and service improvements and discussing these openly with your manager.
Coordinator-Customer Care Voice-Inbound
Occupation:
Management, human resources jobs
Job location, contacts
Location:
Cape Town
Western Cape
Western Cape
Company name:
LERATONG HOSPITAL NOW JOBS AVAILABLE PERMANENT WORKS BEFORE YOU APPLY CALL MR RATAU ON (0839838150)
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Jobin.co.za
LEBOWAKGOMO PROVINCIAL HOSPITAL NOW JOBS AVAILABLE PERMANENT BEFORE YOU APPLY CALL MR (0839838150)
LEBOWAKGOMO PROVINCIAL HOSPITAL
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Jobin.co.za
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PELONOMI ACADEMIC HOSPITAL
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Jobin.co.za
KIAAT PRIVATE HOSPITAL NOW JOBS AVAILABLE PERMANENT WORKS BEFORE YOU APPLY CALL HR ON (0839838150)
KIAAT PRIVATE HOSPITAL
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Jobin.co.za
KALAFONG HOSPITAL NOW JOBS AVAILABLE PERMANENT WORKS BEFORE YOU APPLY CALL MR MOPANE ON (0839838150)
KALAFONG HOSPITAL
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Jobin.co.za
KALA FONG HOSPITAL NOW JOBS AVAILABLE PERMANENT WORKS BEFORE YOU APPLY CALL HR
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Jobin.co.za
LERATONG HOSPITAL NOW JOBS AVAILABLE PERMANENT WORKS BEFORE YOU APPLY CALL MR RATAU ON (0839838150)
LERATONG HOSPITAL
Johannesburg
Jobin.co.za
KALAFONG HOSPITAL NOW JOBS AVAILABLE PERMANENT WORKS BEFORE YOU APPLY CALL MR MOPANE ON (0839838150)
KALAFONG HOSPITAL
Pretoria / Tshwane
Jobin.co.za
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