Customer Experience Specialist

We are looking for a results focused people-person to provide consultancy, implement solutions and provide training on our ground-breaking software application.

In this role, your primary responsibilities will include:

• Delivering online/onsite training on our software to both new and existing clients
• Managing, maintaining, and building existing client relationships
• Lead point of contact for all customer account management matters
• Providing solutions to new and existing clients
• Analysing clients systems and their usage of our solutions with a view to suggesting and implementing improvements
• Providing support on our solutions, including responding to customer queries in a timely and effective manner, via phone, email, or ticket system
• Enhancing the clients overall experience
• Assist with new system implementations and configurations
• Onboarding project management
• Design and update system documentation

Requirements

Skills and experience needed?

• Higher Education (Degree, Diploma or Tertiary IT Course)
• Minimum 3-years training and consultancy experience (ideally in travel technology or travel company)
• A good working knowledge of the Microsoft Office suite
• Excellent communication and customer service skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Excellent time management skills
• Ability to work independently and in a team environment
• Detail-oriented and highly organized
• A willingness to learn, troubleshoot and design solutions
• Ability to Travel

Beneficial skills:

• Tour or Tourism and hospitality experience
• Knowledge and experience in accounting a distinct advantage (Bank Reconciliations, Foreign Exchange Variations, Balancing, Month-end Processes, etc.)

Kindly consider your application unsuccessful should you not be contacted within 7 working days