Toyota Customer Liaison
Job Description
- Intermediate product support (Toyota Wi-Fi Hotbox)
- Analyze faults logged to identify common issues and trends
- Build rapport with the Toyota Customer Care staff as the on-premises 1st line of support
- Escalate and expedite priority requests to ensure that they are resolved
- Maintain Ticket/Request service levels in accordance with customer service level agreements
- Fault logging and case management.
- Report back to Management on key metrics as required
National Certificate Level 4 (N4) / Grade 12
Languages
