Posted on: 08 March 2017
ID 536634

Customer Service Admin Assistant for Online Travel Co

Online Tour Operator & Booking Agent  is currently recruiting a Customer Service & Admin Assistant.

Main responsibilities will include assisting Sales Managers, loading of supplier rates & fulfilling Customer Service tasks.

  •         Administer and maintain supplier rates in Tourplan
  •         Load and update products and services onto CRM System
  •         Check supplier invoices and supply accounts department with accurate documentation and reports
  •         Monitor and action all feedback solicited via Customer Review programs
  •         Client Complaints (telephonically and via e-mail)
  •         Ensure response times are adhered to
  •         Research and compilation of information for Specials and Newsletters
  •         Daily monitoring & reporting on sales staff performance
  •         Daily monitoring & reporting on sales figures
  •         Ad Hoc duties as required by Sales Managers

Minimum Requirements:

  •         Previous database administration experience essential
  •         Excellent attention to detail
  •         Tourplan & Tourism background an advantage
  •         Organized and able to multi task
  •         Excellent customer service skills and ability to work under pressure
  •         Excellent communication and time management skills
  •         High level of integrity, accountability and emotional intelligence
  •         Energetic, motivated and willing to take on challenges
More details
Salary:
15000 R per month
Contract type:
Full-time


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