The Call Centre Administrator will be overall responsible to review and analyze all received EFT (Electronic Funds Transfer) payments to determine whether the payer is the customer or a third party. The role ensures that payments are properly identified and matched to the correct account, addressing any discrepancies or issues that arise.
Fixed term position
Qualifications
- Minimum: Matric/Grade 12
- Advantageous: A B-degree in Finance, Accounting, Economics, Business Administration, or a related field.
- Advantageous: A Certificate or Diploma in Banking/ Finance or a related field
- 3 to 5 years experience in Finance, Banking or Insurance
- Knowledge of EFT payment systems and transaction processes.
- Understanding of FICA and NCA relevant regulations.
- Good verbal and written communication skills (English).
OPERATIONAL
- Review and validate all EFT payments received.
- Determine whether the payment originates from the customer or a third party.
- Compare payment details with customer records and transaction histories.
- Identify any inconsistencies or mismatches in payment information.
- Investigate and resolve discrepancies by reaching out to customers or payers.
- Request additional information or clarification as needed.
- Maintain comprehensive and accurate records of payment investigations.
- Document findings, resolutions, and outcomes for future reference.
- Identify and escalate suspicious or unusual payment activities to relevant authorities.
- Generate regular reports on EFT payment investigations and status updates.
- Ensure all tasks are performed with accuracy, transparency, and in alignment with company procedures.
- Follow ethical and regulatory guidelines in payment processing and investigations.
- Checking Things: Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.
- Examining Information: Analyses and processes information; asks probing questions; strives to find solutions to problems.
- Documenting Facts: Writes fluently when documenting facts; understands arguments logically; focuses on finding facts.
- Meeting Timescales: Is target focused and meets deadlines; is punctual and keeps scheduling; is reliable in finishing tasks.
- Upholding Standards: Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.
- Seizing Opportunities: Highly competitive, with a string need to win. Good at identifying business opportunities, commercially minded and sales orientated.
- Taking Action: Very energetic. Impatient to get things started and good at starting things off. Focused on making things happen.
- Producing Output: Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.
- Establishing Rapport: Builds rapport and puts people at ease; is engaging and welcomes people; finds it easy to make friends.
- Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making.
Job Type: Fixed Term
Job Location: Johannesburg
