With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each others success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
Youll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, youll become part of a community of like-minded individuals who become friends for life.
This Customer Service Advisor role at Concentrix is a great match if you:
- Have a minimum of 18 months of International BPO Call Centre experience (Essential)
- Must be Credit clear
- Passed Grade 12
- Experience in travel, e-commerce, retail and fintech (Advantageous)
- Ability to work shifts in a 24-hour environment
- Proficient in English verbal and written communication
- Are self-motivated and highly responsible
In this role, we offer benefits that help you support your unique lifestyle:
- A monthly salary of R7441.69 and a guaranteed campaign allowance of R1000.
- Up to R3000 incentive based on performance
- Medical aid for the main member / Medical Insurance for the employee and two dependents
- Pension Fund
- Subsidized transport
- Group life cover
- Fantastic Employee Assistance Programme (EAP)
- Access to financial well-being sessions, will writing sessions and stress management sessions
- Team building and upskill training opportunities
- Interactive and inclusive company culture
- Taking ownership of high-profile, escalated cases from beginning to resolution
- Manage work orders within business SLA's
- Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all times
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the companys EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
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