Customer Care Consultant

The Customer Care Consultant is responsible for delivering high-quality customer service through inbound and outbound calls, emails, and digital channels. This frontline role is focused on resolving customer enquiries, providing accurate information, and ensuring a positive customer experience that aligns with The Good Life Sorteds values and service standards.

Key Responsibilities

• Handle inbound and outbound customer interactions in a professional and friendly manner
  
• Resolve customer enquiries, complaints, and requests efficiently and accurately
  
• Follow campaign, client, and internal procedures at all times
  
• Meet individual and team performance targets, including quality, productivity, and attendance
  
• Accurately capture and update customer information on CRM systems
  
• Escalate complex or unresolved issues according to agreed processes
  
• Maintain a high standard of customer care and brand representation
  
• Participate in training, coaching sessions, and team meetings
  
• Adhere to compliance, data protection, and confidentiality requirements
  

Requirements

Essential:

• 1-2 years, Previous customer service or call center experience preferred
  
• Strong verbal and written communication skills
  
• Ability to handle difficult conversations with professionalism
  
• Basic computer literacy and ability to learn new systems quickly
  
• Strong attention to detail and accuracy
  

Desirable:

• Experience working with Hubspot or Aircall systems
  
• Ability to work in a fast-paced, target-driven environment
  
• Multitasking across systems and channels
  
• Sales and Service back ground for multi channel work