The main purpose of the job is to contact debtors in order to collect on outstanding accounts which are in default and arrange payments in a professional and effective manner.
NB : This is a Night Shift role.
Minimum Requirements (Qualifications And Experience)
- Grade 12/Matric.
- 1+ years of work experience in a Call Centre Debt Collection environment.
- Must have experience (with the flexibility) in working International shifts from South Africa.
- Own vehicle is preferred due to International hours and seven-day operation.
- Knowledge of the function, process and systems.
- Good written and verbal communication.
- Proficiency in MS Office (Advantageous).
- Experience in working with targets and tight deadlines.
- Relationship Management.
- Arrange for debt repayment or establish repayment schedules based on debtors' financial situation.
- Confirm right party contact.
- Probe and determine reason for non-payment and update the system accordingly
- Deploy bespoke retention and development plans for key employees.
- Negotiate payment arrangement with the debtor within set mandates.
- Confirm and/or update debtors details, banking details, employee information and repayment method and frequency (weekly, fortnightly or monthly).
- Load Promise To Pay (PTP) on system as agreed with debtor.
- Effective collection on active and disconnected accounts.
- Effective collection of active debtors and minimizing the rollover of accounts.
- Ensure client satisfaction by resolving queries quickly, efficiently and in accordance with the relevant procedure.
- Complete daily productivity reports accurately and timeously.
- Ensure that monthly targets and deadlines are achieved.
- Meet division qualitative standards in terms of inputs and outputs.
- Minimise number of errors on accounts worked.
- MS Office.
- Organisational Skills.
- Multi-tasking.
- Negotiation Skills.
- Deadline driven.
- Stress Tolerance.
- Accountable.
- Team Player.
- Problem Solving.
- Achieving personal work goals and objectives.
- Cope well with pressure and setback.
- Follow instructions and procedures.
