Job Location : Gauteng, CenturionDeadline : April 06, 2025Quick Recommended Links
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- Matric
- Twelve months or more experience in a call centre environment at a Supervisory Level
- 2 years supervisory experience in a corporate call centre environment.
Call Centre Management
- To supervise the achievement of daily, weekly and monthly required Call Centre Customer Service Levels
- To supervise and address compliance to all established policies, procedures, work instructions and other supporting documentation to achieve the Call Centre Key performance objectives
- To jointly identify and coach/facilitate skills training needs
- required to achieve the performance objectives of the call centre operations.
- To monitor the functionality of Website Enquiries and related call centre technologies required to achieve daily Website Enquiries operational requirements.
- To supervise, address and report on daily website enquiries statistics
- To measure and monitor of end to end customer service delivery in the website enquires for all Road Users on identified tolling networks.
- To assign and supervise operator tasks within the productivity and quality management programme and
- reporting on progress of improvement plans so that the call centre key performance objectives are achieved.
- To supervise and monitor the delivery of real time account management services to Road Users accessing the telephonic and online customer service channels in order to register, query and/or make payments against their TCH e-toll accounts.
- Customer Service jobs
