Our international client who is based in the heart of the city are looking for candidates that meet the above requirements.We are looking for experienced Customer Service Consultants who are professional and who are passionate about delivering world class customer services to this international client base.
Key responsibilities:
- Maintain excellent knowledge of our product and services in order to understand customers’ needs
- Respond to incoming requests for cancellation of services
- Customer retention
- Proactively contact customers who are behind on payments and/or identified as at risk of cancellation and to ensure that every opportunity to retain these customers is investigated.
- Identify opportunities to turn dissatisfied customers into happy customers
- Record customer outcomes to add to our knowledge base of contact reasons
- Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer dissatisfaction
- Report regularly to team leader on all activities relating to the role
Skills and competencies required:
- Experience in a call center customer service environment is essential, minimum 3 yrs
- Experience in an inbound collections call center would be advantageous
- First language English fluency is required and essential
- Excellent verbal, written communication and comprehension skills
- Excellent telephone, email & chat manner
- Attention to detail and accuracy
- Ability to manage own workload
- Confident and enthusiastic
- Pro-active approach to process improvement
- PC Literacy using MS Office, plus excellent keyboard skills
- Matric essential (Maths advantageous)
- Good credit record and clear criminal record is essential
- Ability to work shifts in a 24/7 365 days a year call center
Only the best candidates are being sought for this career opportunity.
If you are professional and dynamic, responsible and accountable then this is your golden opportunity to work for a trendsetting company that is growing and needs you.
Please submit CV in WORD format.
