ESAB South Africa, a division of Howden Africa (Pty) Ltd is looking for a Customer Service Coordinator to cover all aspects of order fulfilment for external customers, from order enquiry to shipment and invoicing. Specific attention is for walk in customers and fulfilling their product requirements efficiently and effectively. The job also supports internal customers primarily information for the sales force.
What needs to be done?
- Taking orders from Customers telephonically and on site. Processing of orders on the system.
- Responsible for Stock of retail centre. Arranging stock from warehouse if not available from retail centre.
- Ensure items are priced correctly on the racks and racked correctly.
- Action SCT from other regions if required.
- Processing credits for returned stock.
- Quoting COD customers on product range.
- Ensuring high level of product knowledge.
- Manage payments, balance sheets, reports for stock purchases and movements to finance.
- Arrange for on time delivery of goods.
- Handle assigned Customer queries on Order Status.
- Error Free shipping documentation.
- Effective communication to both internal and external customers and suppliers.
- Manage the quotes as given by sales agents to support the customer and issue pro-forma invoices.
- Handle walk-in customers and orders.
- Adheres to all Quality, Environmental and safety aspects.
- Adheres to all SOX requirements.
- Diploma in sales and marketing.
- 3 -5 years experience in Customer Service.
- 5 years relevant experience in sales or marketing within the gas and welding environment.
- Organised, follow-up, detail consciousness.
- Good communication skills (Fluent in English).
- Knowledge of Syspro would be advantageous.
- Product technical knowledge.
- Customer focus and results driven.
- Computer Literate (MS Office).
You will have the opportunity to work for a global engineering organisation in a challenging and dynamic role with great career development opportunities. We offer a competitive salary along with a benefits package.
About us:
Worldwide business Liaise with our colleagues in 27 countries.
We offer global and local opportunities 6000 employees and world leading engineers, who create cutting edge developments You will be a part of over 160 years of innovation and development that continues today with our digital solutions. At Howden, we have a strong corporate identity and purpose You will be a member of our team, shaping the future of the world and tackling some of the most pressing issues facing the planet.
Our products and organisation are Revolving Around You Our culture promotes individual development to enhance our most important asset our people.
