Customer Service Lead

Recruiter:

Network Contracting

Job Ref:

NCM002321/KMa

Date posted:

Wednesday, July 16, 2025

Location:

Johannesburg, South Africa

SUMMARY:

A reputable packaging company in the East Rand is looking to employ a Customer Service Lead that will be looking after the whole Gauteng region. The main purpose of the role is Management of CS processes and CSCs within the Supply Chain. Responsible for ensuring correct entry of all orders, management of stock holding clients, and communicate changes of said order entry to the relevant people within the company as well as the clients.

POSITION INFO:

Main Responsibilities

Creating effective customer service procedures, policies, and /or standards to adhere to
Ensure timeous processing of orders received and assisting of processing when required
Ensure timeous response to customer queries
Ensure delivery schedule is corelated, valid, distributed to customers twice a day and that it is cleaned up timeously.
Red Ticket Correlation Daily for Planning Meeting Ensuring Sales Requirements have been added.
Re-instatements through the Re-make process.
Ensuring Trials and Frist off procedures are followed.
Raising of CRMs.
Ensuring continuous Stock Management.
OTIF Loss Analysis Report.
Supply Chain Weekly SIC report Future Balance Stock, Future Redundant Stock, Redundant Stock, 99 Stock, and 3 Stock, Aged MTO, Slow Moving Stock Holding, Aged Consignment, Quarantine Stock, Sheet Board Older than 5 Days, Stock items Stock outs and Over Max.
Purchase order managed.
Ensure business unit goals and targets are reached.
Stock adjustments for all non-quality related CRMs.
Investigations on all non-quality related returns.
Month end reporting analysis on all CRM Non-Quality related returns.
CSC Month End Report.
Integration of BKS and SF sites for common Customers, and operational cover between sites.
Closely managing quality of process and service, within the department.