- Ensure that a complete unit tour is done daily and check with the teams if everything is on the right track. Do a spot check on a specific area to report to Commercial / Production and Unit Manager, report to General Manager if critical.
- Ensure that a complete food testing is done weekly on all major airlines first, then minor airlines, for the different classes.
- Ensure that a complete invoicing audit is conducted on a flight per Airline from the flight check on the floor to the final invoice weekly.
- Ensure that a random equipment check is done a minimum of twice a month with a complete equipment processing check as follows:
- Cage (cleaning, equipment in excess )
- Trolley count
- Bondstore spot check / bar packing spot check
- Dead Head / loading of the equipment
- Report to Commercial / Production and Unit Manager, report to the General
- Ensure that the menu calendar is updated monthly, before the 10th of each month.
- Ensure that all specs are checked monthly by the 19th latest, for the next month menu change.
- Ensure that a menu change meeting is held by the 20th of the month for the next months menu change.
- Ensure that a menu check is done on the floor 1 day before that change and 1 day after the change, this is to verify that all employees are aware of and using the new specs.
- Ensure that the customer detail/contact sheet is updated monthly.
- Ensure that a price check is done with every menu change.
- Ensure that you respond to customer complaints with 48 hours of receiving it, and 24 hours of it is critical. Further ensure that it is communicated in a professional manner.
- Update QMS on a weekly basis with weekly reporting.
- Coordination of Charter flight setup and communication to all internal stakeholders.
- Grade 12
- Diploma in Marketing & Events
- Diploma in Client Services
- 3 Years Experience
- Communication
- Assertiveness
- Customer Service
- Management
- Planning & Organization
- Leadership, Key Account Management
