To lead the retail stores daily operations, ensuring a seamless customer experience while driving commercial success. You will be responsible for optimizing sales performance, maintaining service excellence, and fostering a high-performance team culture. Acting as the primary decision-maker on-site, you will uphold Emirates' premium retail standards by delivering a personalized and engaging customer journey while ensuring operational efficiency and compliance with company policies.
To lead the retail stores daily operations, ensuring a seamless customer experience while driving commercial success. You will be responsible for optimizing sales performance, maintaining service excellence, and fostering a high-performance team culture. Acting as the primary decision-maker on-site, you will uphold Emirates' premium retail standards by delivering a personalized and engaging customer journey while ensuring operational efficiency and compliance with company policies.
- Manage daily store operations, ensuring efficiency, service excellence, and adherence to Emirates retail and service standards.
- Implement the stations sales strategy within the retail store, utilizing sales tools and insights to maximize direct sales opportunities.
- Drive revenue by fostering consultative selling, upselling, and cross-selling of Emirates products and services.
- Lead, mentor, and develop the retail team, ensuring motivation, engagement, and continuous performance improvement.
- Champion a high-quality, personalized customer experience, maintaining the highest service standards.
- Ensure strict adherence to image and uniform standards, reinforcing professionalism and brand representation at all times.
- Oversee store presentation, ensuring all service points, displays, and materials reflect Emirates brand identity.
- Act as the final escalation point for customer concerns, resolving issues efficiently while upholding service integrity.
- Monitor and analyse store performance, customer insights, and operational trends to enhance sales and service strategies.
- Ensure strict compliance with company policies, financial controls, and regulatory requirements, including the management of accountable documents.
Qualifications, Experience And Skills
- Graduate in business, hospitality, or a related field (preferred).
- Experience: 2+ years in luxury retail, hospitality, or store leadership.
- Proven ability to inspire, develop, and lead diverse teams.
- Strong understanding of digital retail tools, CRM systems, and analytics.
- Airline sales and contact centre experience.
To lead the retail stores daily operations, ensuring a seamless customer experience while driving commercial success. You will be responsible for optimizing sales performance, maintaining service excellence, and fostering a high-performance team culture. Acting as the primary decision-maker on-site, you will uphold Emirates' premium retail standards by delivering a personalized and engaging customer journey while ensuring operational efficiency and compliance with company policies.
Salary & benefits
