Officer: Customer Resolution

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Date: 17 Jul 2025

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To process, investigate and resolve customer complaints and queries in an efficient manner
• To provide a high level of service and improve the customer experience for Business Banking customers

Experience

Minimum:

• 2 years experience in a complaint/query resolution capacity
• Customer care and service protocol (including telephone query resolution etiquette)

Ideal

• 2+ years banking experience, in a complaint/query resolution capacity
• Customer service experience and administration in a Business Services environment
• Exposure to BaNCS, Debit Card (Postilian), Credit Card systems (CQLS) advantageous

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• Certification in Communication or Communication

Knowledge

Minimum

• Knowledge of banking products
• Customer services principles
• Complaint / query resolution processes

Ideal

• Call centre processes, systems and procedures.
• Understanding of business services and banking products
• Good understanding of the entire MBL product and service range

Skills

• Communications Skills
• Attention to Detail
• Problem solving skills
• Influencing Skills
• Interpersonal & Relationship management Skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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