Customer Service Professional

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The Customer Service Professional handles complex administration across the value chain to ensure resolution as well as providing advice on investment information, Investment Performance and scheme administration and is individually accountable for achieving results through own efforts.

Duties and Responsibilities

• Manages the end-to-end processes for yearly policy updates.
• Maintains processes in accordance with legislation, FSB regulations and good accounting practice.
• Managers and ensures instructions to the market are carried out accurately.
• Provides management information and executes action when required.
• Manages and provides expertise in applying and launching of new products, funds and systems.
• Manages and ensures that all month end and deadlines and SLA requirements are met.
• Responsible for the documentation of all work processes.
• Manages and identifies enhancements required to improve Customer Experience, operational effectiveness and process automation.
• Manage relationship with key stakeholders i.e. Internal and external parties.
• Management of staff (HR duties, and operational requirements).
• Testing various processes
• Reporting
• Strong with written and communication influencing skills
• Manages end-to-end stop order lodgement process

Skills And Requirements

• Matric
• Management of people
• Exposure in a Testing environment
• Certification Programme in Business Analysis (Advantageous)
• Microsoft Suite (i, e, Excel, Word) Compulsory
• Legacy pas systems vantage (Advantageous)
• Good communication and written skills
• Ability to engage and collaborate across teams

Skills

Business Reporting, Effective Written Communication, Employee Management, End to End Process, Process Testing

Competencies

Action Oriented

Collaborates

Communicates Effectively

Customer Focus

Decision Quality

Directs Work

Interpersonal Savvy

Manages Complexity

Education

Matriculation Certificate (Matric) (Required)

Closing Date

10 June 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!