Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
This position will report to the Customer Service Manager: M24 Logistics.
Role overview
In this role, you will be responsible for resolving customer queries, meeting Service Level Agreements (SLAs), compiling reports, and resolving complaints in a timely manner. Proficiency in Customer Relationship Management (CRM) systems isessential.
The requirements for the role are:
- Matric.
- Additional qualifications in logistics, business administration, or a related field are a plus.
- Minimum of 2 years of experience in a customer service role within a logistics environment.
- Efficiently handle and resolve customer inquiries via phone, email, and other communication channels.
- Ensure all queries are addressed promptly and accurately.
- Adhere to and meet established Service Level Agreements (SLAs) to ensure timely and effective customer service.
- Prepare and compile various reports as requested by management.
- Address and resolve customer complaints in a timely and professional manner. Follow up with customers to ensure satisfaction and prevent recurrence of issues.
- Utilise CRM systems to manage customer interactions, track issues, and maintain detailed records of customer communications.
- Work closely with other departments, including operations and sales, to ensure seamless service delivery and resolve any logistical issues.
- Identify opportunities for process improvements and contribute to the development of best practices in customer service.
- Order Capturing on SAP: Accurately capture and process orders on SAP, ensuring all details are correct and aligned with client expectations.
- Attention to Detail: High level of accuracy is essential to avoid processing errors and delays.
- Critical Thinking: Ability to assess situations, identify discrepancies, and apply sound judgment to resolve issues efficiently.
- Excel Proficiency: Must be confident working with multiple spreadsheets and have strong Excel skills (e.g., filtering, formulas, VLOOKUP, pivot tables).
- Thrives Under Pressure: Able to remain focused, organised, and efficient when working in high-pressure or fast-paced environments.
- Communication Skills: Clear and professional communication, both written and verbal, is essential when dealing with internal teams and clients.
Why Join TFS:
- Purpose-driven impact: Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture: Your unique perspective drives extraordinary results
More than just a job, we offer:
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
