Multitasking, Organization Skills, Skilled Multi-tasker, Communication, Working Experience, Phone Etiquette, Etiquette, Data Entry, Business Process Outsourcing (BPO), Customer Service
Job description
CUSTOMER SERVICE REPRESENTATIVE
Mango5 is seeking dedicated and dynamic individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a pivotal role in ensuring a best-in-class customer experience for our esteemed USA client. This role involves proactive engagement with customers through various channels to address inquiries, resolve concerns, and promote additional services.
RESPONSIBILITIES:
- Respond to all inbound telephone calls for Company-wide inquiries.
- Engage with customers via phone, e-mail, chat, and/or social media to resolve questions or concerns.
- Assist customers with technical issues related to website navigation or mobile application.
- Maintain accurate and up-to-date information in respective databases.
- Collaborate with cross-functional teams and dispatch service requests to relevant departments.
- Make follow-up calls to leads, identify customer needs, and offer additional storage opportunities.
- Promote client-brand awareness by presenting additional storage services to meet customer needs.
REQUIREMENTS:
- 1-2 years of experience in a call centre or strong customer service/retail sales background
- Successful record of sales accomplishments, preferably in the self-storage or retail industry
- Ability to interface with new and existing customers, maintaining effective client relationships.
- Proven experience in navigating conversations with dissatisfied clients while remaining composed.
- Ability to multitask in a high-volume customer environment and manage competing priorities.
- Independent work capability with limited supervision
- Experience in turning leads into opportunities and achieving/exceeding sales goals.
- Strong negotiation, listening, and communication skills.
- Proficiency in computer use and relevant software applications (Zendesk, HubSpot, Site Link, Google Workspace, etc.)
- Matric
- Clear Criminal and ITC
WORKING HOURS:
- Rotational shifts based on USA time zone (Mon-Sun)
- Shifts: 14:00 23:00 & 21:00 06:00 am / 13:00 22:00 & 20:00 05:00 (depending on Daylight Savings)
- Transport provided after 18:00
- Dynamic Holidays
REMUNERATION PACKAGE:
- Basic Salary Rate: R 10, 500.00
- Allowance: R 500.00
- Commission and Incentives: R 2, 000.00
BENEFITS:
- Medical Insurance
- Learnify
- YouAssist
How to Apply:
If you are ready to be part of a dynamic team and contribute to delivering exceptional customer experiences, please submit your CV. Mango5 is an equal-opportunity employer, and we look forward to welcoming you to our team!
Due to high response volumes, if you DO MATCH our criteria but do not hear back from us within 2 weeks, we will keep your CV in our talent pool for future intakes.
