Customer Service Representative

An established manufacturer of specialised agrochemicals is seeking an energetic Customer Services Coordinator to support the Commercial Head in the end to end management of customer and internal business requirements

Minimum Requirements For The Role

• Must have completed a national senior certificate
• A tertiary qualification would be an added advantage
• Minimum 2 years administration experience within a sales (local and exports) environment, ideally in the Agricultural Chemicals industry
• Must be computer literate with advanced excel and SAP experience

The Successful Candidate Will Be Responsible For

• Processing orders, current and back orders.
• Managing stock levels at the depots as per regional demand.
• Processing daily, weekly and monthly POs.
• Balancing stock on a weekly and monthly basis.
• Sourcing stock from internal depots.
• Arranging transport in coordination with the supply team.
• Liaising with the relevant internal contacts to source stock.
• Liaising with the Commercial Operations Manager regarding production and stock availability.
• Working with the transport coordinator to ensure loads are timeously dispatched.
• Dealing directly with warehouse management and staff regarding picking slips and availability of stock.
• Ensuring constant and up to date communications with customers at all times regarding stock availability, load schedules and delivery dates.
• Developing and growing close working relationship in order to ensure top service levels.

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates