German-Speaking Customer Service Agent at Nutun

We currently have a vacancy for a Bilinguaal ,German & English Speaking Customer Service Agent to be based at our Head Office, in Sandton, Gauteng. The ideal candidate is expected to interact with customers to handle complaints, process orders and provide information about the company's products and services. The service is generally provided telephonically, via e-mail and chat.

The ideal candidate MUST be fluent in German.

Key Responsibilities

• Listening to customer concerns and providing information, answers, or responses.
• Taking orders and processing billings and payments where applicable,
• Obtaining and correctly capturing of customer information.
• Reviewing and making changes to customer accounts where applicable.
• Handling customer complaints and processing returns/queries effectively.
• Keeping records of customer interactions.
• Ensuring customer satisfaction.
• Escalating complex customer issues to TL for timeous resolution.
• Identifying opportunities to up-sell other products and services.

Required Minimum Education / Training

• Grade 12
• Tertiary Qualification is an added advantage
• Proficient in MS Office and MS Outlook

Required Minimum Work Experience

• 2 - 3 years' experience in working in a customer services.
• 1 - 2 years' experience working with international clients
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards.
• Probe for clarity to gathers relevant information to assist in resolving customer request

Desired Skills

• Customer Service
• Good problem solving skills
• good listening skills

Desired Qualification Level

• Grade 12 / Matric

About The Employer

Transaction Capital Recoveries (TCR), a subsidiary of JSE listed Transaction Capital Limited, is a market leader in customer experience and collections solutions offered to a large local and growing international client base.