For our location in Johannesburg (Lanseria) we are looking for a
Customer Service Agent (m/f/d)
Reference code: 20439
The Customer Service Agent forms an integral part of our Customers service experience, often being the first and last point of contact with our customers. The CSAs role key function is to ensure that all technical after-sales interaction with the customer is consistently handled in a professional, accurate and timeous manner, with high quality interaction that exceed the customers expectations. Ultimately assisting our business to reach our bold targets and maintaining strong client relationship for future value creation.
Your tasks
- Act as the main point of contact to the customer processing all types of service & spare parts enquiries
- Manage spare parts order process from enquiry to invoicing, including quotations
- Processing of service requests including scheduling of internal and field resources on the SAP B1 dispatch portal
- Monitor service and support resource schedules to ensure prompt execution on service/repair requests and monitor efficiencies of these resources
- Report on the utilization and schedule of service and support resources to the Service Manager daily
- Capturing of support resource time sheets, quotes, orders etc. and filing
- Monitoring spare parts inventories & ordering as required
- Experience in a customer service environment
- Excellent written & verbal communication skills as required by a professional business environment
- Confidence in interacting with customers and caring aptitude to take ownership of customer enquiries and efficient handling thereof
- Self-motivated with the ability to work in a fast-paced environment
- A proven track record of working organized, structured and diligently in a team and individually and manage multiple projects to completion
- Technical awareness: ability to match or allocate resources to technical issues appropriately
- SAP Business One experience will be an advantage
- Intermediate working knowledge of the MS Office suite
