Customer Service Representative - Patient intake and communications Agent

Coordinate all physician schedules in an orderly fashion to ensure all appointments flow smoothly
Call patients to reschedule appointments as needed
Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing)
Type and distribute weekly doctor schedules to all medical/surgical offices and staff
Send information packets, mass mailing to all patients and/or offices when requested
Assure appropriate documentation is provided in each patient record
Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record
Ensure referrals are received as necessary by doctor or insurance
Triage calls properly to assure location doctor compliance
Must be willing and able to be on site 2-3 times per month for training and continuous education.
Achieve Quality and NPS score requirements
Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook
Must be willing and able to meet Call Center Remote Work Technology requirements (see addendum)
Perform various other duties as requested

Requirements

Strong phone and verbal communication skills, including active listening
Excellent customer service and communication skills, including communication via email and text
Computer proficiency
Minimum of 2 years of medical and/or clinical experience
High school diploma
Able to handle multi-task work and manage time effectively in a fast-paced environment
Perseverance and excellent follow through
Customer-service experience
Problem-solving / critical thinking
Adaptability and assertiveness
Strong ability to work independently with limited oversight post-training
Attention to detail