We currently have an exciting opportunity for a permanent customer service representative to join our team in Woodstock, Cape Town.
Job requirements:
- Excellent communication skills and have a passion for delivering exceptional customer service by dealing effectively with customer queries.
- Able to build strong customer relationships, handling customer orders and working as a real team player with all functions of the business.
Job responsibilities:
- Fully appreciate the requirements of our new and existing customers.
- Develop relationships with customer, building customer loyalty and trust.
- Be responsive to new sales opportunities and ensure these are handled efficiently and effectively.
- Provide excellent customer service and develop profitable sales.
- Identify where we can add value to the business by developing additional products and volume.
- Process orders successfully and accurately.
- Handle any customer complaints in line with company process including investigation and resolution where necessary.
