Droneworld is looking for a matured responsible ready to work customer service representative to join their team.
Job responsibilities:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with , refunds, or exchanges
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
- Customer service skills
- Product knowledge
- Quality focus
- Market knowledge
- Documentation skills
- Listening skills
- Phone skills
- Resolving conflict
- Multitask
- Patience
- Negotiation
- Positive attitude
- Attention to detail
- People oriented
- Problem solving
- Organizational skills
- Adaptability
- Ability to work under pressure
- Computer skills
Job requirements:
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
