Primary Functions:
- Marketing of Tracker to both existing and prospective clients.
- Establishing building and maintaining relationships with our various partners.
- Contract administration, feedback, and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Meet / exceed targets.
- Data Capturing.
- Follow up leads/queries.
- Scheduling fitments of Tracker units.
- Liaising with technicians regarding appointments.
- Rescheduling of appointments.
- Checking / Maintaining high quality schedules.
- Monitoring effective utilisation of Tracker technicians.
- Outsourcing work to fitment centres.
- Maintain local and regional Scheduling relationships.
- Management of potential cancellations.
- Taking ownership of all queries and calls taken and assisting the client within our SLAs
- Allocating of Prefit fitments to assigned Fitment Centres.
- Arrange and coordinate same day fitments as per Dealer requirements.
- Matric with at 2 - 3 years experience in Customer Service role
- Extensive knowledge of the Western Cape geographical area
- MS office Knowledge (intermediate level in Excel)
- Above average Customer Service skills
- Ability to work under pressure
- Ability to work within a team
- Out of the box thinking skills
- Excellent communication and organizational skills
- Excellent service orientation
- Time management
- A self-starter
- Assertive
- Attention to detail
- Excellent relationship builder
- Results and action orientated
- Must be available to start immediately
- We Got You. At Home. On Roads. In Life.
