Industry: IT & Internet
Job category: Customer Service
Location: Bloemfontein
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
TRACKER requires the services of a Representative: Customer Services for the Free state region. The successful candidate will be responsible for all related sales support duties for the Bloemfontein Sales Support Department.
Job Description
- Process sales contracts received from clients, sales consultants and business partners
- Scheduling of fitments for Tracker, Fitment Centres and Inhouse technicians
- Scheduling of Business Service Requests as and when required
- Moving of technicians scheduled jobs as required
- Tech Support
- Maintaining efficiencies of technicians scheduled jobs
- Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
- Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
- Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and
- submitting the query to the relevant department and following up until query is resolved.
- Ensure that the Lead Sources and Pricing Sources are captured correctly
- Providing insurance certificates
- Assist and attend to incoming calls
- Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
- Provide service to both existing and prospective clients
- Ensuring both the company and the customers best interest is kept at heart
Matric with at 2 years experience in an administrative role
Previous experience is the logistics or tracking industries would be advantageous
Proficiency in MS Office & Outlook
We Got You. At Home. On Roads. In Life.
Should you not hear from us within 4 weeks, please consider your application unsuccessful.
Benefits
Medical aid
Provident fund
Paid annual leave
