Customer Service Specialist

Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for all customers.

Key Responsibilities

• Respond to customer enquiries via phone, email, and other communication channels



• Resolve customer issues promptly and professionally



• Process orders, returns, and service requests accurately



• Maintain up-to-date customer records and documentation



• Liaise with internal departments to ensure customer needs are met



• Follow company policies, procedures, and service standards



• Identify opportunities to improve customer satisfaction and service processes



• Conducting outbound sales calls

Requirements

• Own transport



• Afrikaans speaking is advantageous



• Previous experience in a customer service or client-facing role



• Strong communication and interpersonal skills



• Excellent problem-solving abilities



• Ability to remain calm and professional under pressure



• Strong attention to detail and organisational skills



• Proficient in basic computer systems and customer management software

Benefits

Provident fund
Group life and Funeral
Competitive Salary