Were seeking a tech-savvy Technical Support Agent to join our growing team. The ideal candidate will have between 9 to 12 months of technical support experience or up to 2 years in customer service, preferably within the retail or telecommunications industry. Experience working with U.S.-based customers is a strong advantage. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced environment, wed love to hear from you.
Requirements
- 912 months of experience in a technical support role
OR
- 12 years of customer service experience, preferably in a telecommunications retail environment
- Strong understanding of mobile technology, connectivity, and general troubleshooting principles.
- Clear verbal and written communication skills (English).
- Ability to work in a fast-paced, customer-focused environment.
- U.S. customer service or tech support experience is a strong advantage.
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