The Role
Are you passionate about delivering exceptional service? Do you thrive in a fast-paced environment where your voice matters? Then keep reading this could be your next big opportunity!
Were on the hunt for dynamic, customer-centric individuals to join one of the top international BPOs in Cape Towns Southern Suburbs. Youll be representing a prestigious American client in the Travel & Tourism industry, supporting customers from across the USA.
What Youll Be Doing
- As a Customer Experience Agent, youll handle inbound calls from existing customers assisting with billing queries, account updates, product questions, and more. But thats not all! Youll also engage in sales through service, using your natural conversation skills to spot opportunities and recommend products that truly benefit the customer.
Ideal Profile
- 12 months international BPO customer service experience OR 24 months domestic experience
- A neutral English accent with outstanding verbal and written communication
- Willingness to work rotational shifts (including evenings and weekends)
- Strong problem-solving and troubleshooting abilities
- A deep passion for customer service excellence
- Experience dealing with escalated queries empathetically and professionally
- Able to adapt support for vulnerable customers and deliver personalized solutions
- High attention to detail and the ability to log and handle queries efficiently
- Knowledge of data protection and regulatory compliance
- Opportunity within a company with a solid track record of performance
- Career growth opportunities in a globally recognized BPO environment
- World-class training & development in a collaborative, fun culture
- Competitive salary
- Company transport for late shifts (after 6 PM)
- Regular upskilling through accredited learning programs
- Exposure to a leading international brand in the travel sector
