Job Location : Western Cape, Cape TownDeadline : June 30, 2025Quick Recommended Links
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Deliver Real-Time CX at Kiosks & Switchboard
- Be the go-to problem-solver and brand ambassador at physical touchpoints.
- Offer concierge-style support to local and international guests.
- Respond to, escalate and close the loop on visitor issues.
- Administer loyalty programmes, gift cards and manage customer queries.
- Build relationships with guests and create personalised moments that make the V&A unforgettable.
- Bring warmth, energy and professionalism to every encounter.
- Support in surveys and feedback initiatives.
- Use customer conversations to spot trends, pain points and CX opportunities.
- Share learnings with teams in marketing, retail and visitor experience.
- Help with tracking key visitor and tenant insights across our ecosystem.
- Bring fresh ideas to surprise and delight our visitors.
- Contribute to design thinking, service innovation and experience testing.
- Assist with kiosk asset maintenance (maps, touchscreens, content).
- Monitor digital screens and report outdated content.
- Collaborate with internal departments during key campaigns and activations.
- A natural born leader
- Passionate about people, places and purpose
- A natural communicator who enjoys solving problems
- Curious about tourism, retail, customer psychology, events and CSI
- Emotionally intelligent and adaptable
- Professional under pressure, and always ready with a smile
- Studying towards an ND in Travel, Tourism Management, Customer Experience, Hospitality, or related field (NQF 6+)
- Must require workplace experiential training to graduate
- Willingness to work shifts, weekends & holidays
- Access to reliable transport to the V&A Waterfront
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