We work with a global network of Employer of Record (EoR) partners to deliver our services. An EoR is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EoRs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. Simply put, using an EoR allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.
RemoFirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery. To read more, please visit our website.
The RemoFirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of RemoFirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our clients global employees in collaboration with our network of local partners.
Were looking for a Customer Success Associate based in the EMEA region to support a high volume of tech-touch and low-touch clients. Youll be helping clients and their employees during onboarding, answering questions, and offering support via email and calls. This is a great opportunity if youre early in your career and already have experience managing a high volume of client conversations, support tickets, or admin taskswhether through customer support, operations, or service roles. You enjoy staying organized, working through checklists, and helping people get answers efficiently. If youre curious about global HR tech, client services, and remote work operations, youll feel right at home.
What you'll be doing:
- Manage a large portfolio of clients, supporting them primarily through email, support tickets, and short video or phone calls
- Run onboarding calls to guide clients and their employees through the initial steps of hiring through RemoFirst
- Answer client questions related to hiring, payroll, and employee managementcollaborating with internal teams when needed
- Identify potential opportunities for expansion or upsell (like new hires, new countries, or services)
- Help keep clients informed about platform features, key deadlines, and country-specific updates
- Flag common client pain points and suggest improvements to internal processes or resources
- Maintain accurate records of client interactions and account status using our internal tools
- 2+ year of experience in a customer-facing role (Customer Support, Client Services, Admin, etc.)
- Strong verbal and written communication in English (Spanish or German are a plus!)
- Comfortable jumping on video calls to explain processes, answer questions, or troubleshoot with a friendly and professional tone
- Organized and detail-orientedyoull be juggling multiple clients and timelines
- Curious and eager to learnyou dont need to know everything about global employment (yet), but youre excited to dive in
- Tech-savvy and comfortable using tools like Google Workspace, CRMs, or help desk platforms
- Experience with HR or payroll processes
- Previous exposure to remote-first teams or international clients
- Familiarity with tools like Intercom, HubSpot, or Notion
- Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly
- Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
- Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
- Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory
- Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further
