We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. Youll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must.
Key Responsibilities
- Client Collaboration: Partner with clients to understand goals and tailor AI content solutions.
- Workflow Management: Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.
- Technical Integration: Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.
- Performance Monitoring: Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.
- Client Enablement: Train and support clients, troubleshooting issues and streamlining processes.
- 5+ years managing software deployments and implementations, from onboarding to expansion.
- 3+ years working with enterprise customers on SaaS or AI-driven platforms.
- Proficiency in SQL, JAVA or Python is required.
- Strong analytical skills with a data-driven mindset.
- Excellent spoken English, capable of explaining complex technical concepts clearly.
- Experience thriving in fast-paced, high-growth environments.
- Fully remote, flexible work environment
- Competitive compensation
- Work with a dynamic, innovative team at the forefront of AI content automation
