Alicia Finger

Curriculum Vitae (CV)

Alicia Finger

What job i'm looking for? My positive points

I am a result-orientated, customer centric call centre representative with 7+years of experience resolving complex customer enquiries.Passionate about building strong customer relationship and upholding the corporate values.Acknowledged for high volume excellent qualitywork, in a deadline intensive enviroinment spanning cutomer sevices and collections.High work ethic with strengths in both administration and customer services.However may strenghts and capabilities are nit limited her as I have obtained a Level 5 BTEC Higher national Diploma in Business,therefore I have much more to offer and willingness to learn.

Preferred occupation:

Data capturers
Administrative jobs

Call Centre agent
Administrative jobs

Administrators
Administrative jobs

Customer care agent
Administrative jobs

Front Desk Agent
Administrative jobs

Filing clerk
Administrative jobs

HR intern
Management, human resources jobs

Preferred work location:

Cape Town
Western Cape

Helderberg
Western Cape

Northern Suburbs
Western Cape

Contacts and general information about me

Day of birth:

1986-12-30 (37 years old)

Gender:

Female

Residential location:

Northern Suburbs
Western Cape

Telephone number:

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Email address:

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Work experience

Working period:

nuo 2015.05 iki 2020.11

Company name:

Old Mutual

You were working at::

Call Centre agent

Occupation:

Collection and Customer Service agent

What you did at this job position?:

Handle client queries over the phone or via email in compliance with the standards imposed by the call centre.Evaluate cutomers problems to determine solutons most suitable in meeting stated problem.Escalate complex queries to team leader. Maintain detailed records of all interactions with customers on a call centre bases.pWo

Working period:

nuo 2012.05 iki 2015.04

Company name:

Nimble Group

You were working at::

Call Centre agent

Occupation:

Debt collector

What you did at this job position?:

To negotiate with arrears account cutomers to maximise debt recovery and profitability.Ensure that allocated collections targets are achieved.Ensure that alloctaed productivity targets are achieved.Use effective communication and negotiation to achieve successful commitments to pay.Update clients record.Perform administrative functions,photostats,scanning,filing,process emails

Working period:

nuo 2010.01 iki 2011.12

Company name:

Solid Ground Media

You were working at::

Administrators

Occupation:

Administrator

What you did at this job position?:

Admin Clerk

Education

Educational period:

nuo 2010.02 iki 2013.12

Degree:

Diploma

Educational institution:

Cti London School of Business

Educational qualification:

Level 5 BTec Higher National Diploma

Educational period:

nuo 2022.02 iki 2022.02

Degree:

Certificate

Educational institution:

Creative Minds

Educational qualification:

Computer level 2 course in Word,Exel,Outlook and Powerpoint

Educational period:

nuo 2000.01 iki 2004.12

Degree:

Grade 12 / Matric

Educational institution:

Kasselvei High

Educational qualification:

Matric

Languages

Language

Speaking level

Understanding level

Writing level

English

fluent

Afrikaans

fluent

Language

English

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Language

Afrikaans

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Computer knowledge

I have obtained certificate in computer training with knowledge of word ,excel ,outlook amd powerpoint

Recommendations

Contact person:

Doreen Jonkers

Occupation:

Managere

Company:

Old Mutual

Telephone number:

079 5174079

Contact person:

Zwethini

Occupation:

Team Leader

Company:

Old Mutual

Telephone number:

0738765574/071 192 3466

Contact person:

Mr L.Mitchell

Occupation:

Manager

Company:

Solid ground Media

Telephone number:

064 591

Additional information

Your hobbies:

Netball
Hiking
Baking

Driver licenses:

B Light Vehicle ≤ 3,500kg

Driver license from:

2012-10-00 (11 years)

Salary you wish:

12000 R per month

How much do you earn now:

15000 R per month

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