Mary Jane Black

I had vast and varied positions and have been fortunate enough that they have been interlinked, and have derived knowledge, growth, skills, experience and direction leading to the other one, and in that way I viewed my moving from one position to the other as a stepping stone, that brought me to where I am currently. Passion has also been a great contributing factor as it sustains one when the times gets rough.

Hard work, diligence, going an extra mile and always delivering on what I am mandated on are some of the qualities that I have, thrive on and swear by. I always make sure that I am impeccable with my word and I am always willing to learn something new every day and learn from others, as I am part of the collective as well. Going beyond the call of duty has proved to be beneficial to me, as it makes one an all-rounder and exposed me to what the company offers, which resulted in growth for me.

Having had a stint in Human Resources, I decided to capitalize on that and build myself further, and the next best thing for me is facilitation, modulation, assessing and training, as human capital development is one of my passion and I suspected that I always needed a larger audience for knowledge imparting, and that is exactly when I am at now, as that is how I view facilitation.

Everything stems from there, the quality of the information and service that the candidates give to the clientele, has a lot to do with how they were trained when they started at any entity as facilitation and training is responsible for ensuring the highest quality of training, skills development, staff assessment and coaching within any company.

I have always been a teacher at heart, and the amassed information, experience, skill and knowledge from vast and varied positions, has not only been beneficial to me, but to the candidates that have come full circle because of my expertise.

It was in telecoms that I found my inspiration and calling, my niche and a place where I fully blossomed. I started at the bottom as a call centre consultant, and moving through the ranks to be a retentions specialist, corporate administrator, quality assurance assuror and finally reaching facilitation phase, which is a fulfilling culmination for me as it matches my passion, skills and human development trait, which is one of my great plus factors. The plan from here, is to be a coach as encouraging, building and direction mapping of any candidate is what truly fulfills me.

My biggest strength is human capital development and training, and for anyone to reach their full potential, good training capability, coupled with solid foundation is a necessity. Employees do what they have been trained to do and to avoid a lot of uncertainty, weak product training and to enhance confidence, training is what keeps everything together, and it should be constantly modified and reviewed to evolve with the times and be on par with technology.

For the candidates to be fully equipped, the trainers themselves must be abreast with what is happening in their industries and short courses are usually the way to enhance what they already know.