Mlondi Prince Shazi

Curriculum Vitae (CV)

What job i'm looking for? My positive points

A highly proficient and dedicated Public Management professional with 3 years of progressive experience in administration and clerical support from contract roles at the Department of Education and EThekwini Municipality. I am actively seeking permanent or contract employment within administration, supply chain management, or public financial management sectors in key roles such as Administration Clerk/Officer, Principal Clerk, Procurement Officer, Supply Chain Management Administrator, Financial Administration Clerk, or Budget Assistant.

My operational experience includes successfully maintaining and updating over 2,000 learner admission records, handling high-volume customer service (resolving up to 100+ weekly inquiries and 50+ daily queries), and achieving operational excellence by introducing a structured filing system that reduced document retrieval time by 20% and improving admission processing efficiency by 15%.

I am proficient in MS Office packages and have specific knowledge of ERP and SAP. Furthermore, I possess a strong understanding of the legislative framework, including PFMA, MFMA, and SCM prescripts. I offer strong core competencies like client orientation, problem-solving, attention to detail, and confidentiality. I hold a Code 10/C1 driver's license, and I am available as soon as possible and willing to relocate.

Preferred occupation:

Government jobs
Government jobs

Administrators
Administrative jobs

Receptionist
Administrative jobs

Personal assistant
Administrative jobs

Data capturers
Administrative jobs

Car drivers
Driver jobs

Procurement officer
Finance jobs

Finance officer
Finance jobs

Academic officer
Management, human resources jobs

Front Desk Agent
Administrative jobs

Preferred work location:

Cape Town
Western Cape

Contacts and general information about me

Day of birth:

2000-02-10 (25 years old)

Gender:

Male

Residential location:

Durban City
KwaZulu-Natal

Telephone number:

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Email address:

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Work experience

Working period:

nuo 2023.08 iki 2025.07

Company name:

Department of Education

You were working at::

Government jobs

Occupation:

Administration Clerk: Support Services

What you did at this job position?:

• Responded to 100+ weekly inquiries via telephone and email, ensuring timely and accurate communication. • Engaged with stakeholders (circuit managers, principals, clients) to resolve concerns and escalate issues appropriately. • Maintained, filed, and updated departmental records for over 2 000 learner admission applications, ensuring easy retrieval and compliance with records management standards. • Ensured secure storage of confidential documents in the strong room, complying with departmental regulations. • Processed new admission applications with precision, verifying documents and updating databases. • Managed matriculation scripts, ensuring error-free handling and timely submissions. • Operated and maintained office equipment (fax machines, printers, photocopiers). • Assisted with help-desk services, supported workshops, and performed receptionist duties when required. Designation Achievements: ▪ Introduced a structured filling and indexing system that reduced document retrieval time by 20%. ▪ Ensured 100% compliance with departmental confidentiality requirements during exam material handling. ▪ Consistently met service turnaround times, contributing to a 15% improvement in admission processing efficiency.

Working period:

nuo 2022.03 iki 2023.02

Company name:

EThekwini Municipality

You were working at::

Government jobs

Occupation:

Principal Clerk: Intern (Customer Service)

What you did at this job position?:

• Addressed and resolved customer queries and complaints daily, providing accurate information on municipal services. • Processed vending permits and business licenses, ensuring compliance with Business Licensing Act. • Maintained accurate and up-to-date records, completing the transactional management register daily. • Supported supervisor with clerical and administrative tasks, contributing to smooth office operations. • Assisted with compliance checks and ensured all transactions adhered to municipal policies. Designation Achievements: ▪ Reduced license processing times by 10% through improved workflow coordination. ▪ Recognized for handling high call volumes (50+ daily queries) while maintaining service quality. ▪ Enhanced customer satisfaction by ensuring accurate, same-day resolution for most municipal service requests.

Education

Educational period:

nuo 2020.01 iki 2022.12

Degree:

Diploma

Educational institution:

Mangosuthu University of Technology

Educational qualification:

Public Management

I could work:

Administration Professionals Vacancies

Educational period:

nuo 2019.01 iki 2019.12

Degree:

Grade 12 / Matric

Educational institution:

Mthusi High School

Educational qualification:

National Senior Certificate

I could work:

General Occupations

Languages

Language

Speaking level

Understanding level

Writing level

English

very good

isiZulu

fluent

isiXhosa

basic

Language

English

Speaking level

very good

Understanding level

very good

Writing level

very good

Language

isiZulu

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Language

isiXhosa

Speaking level

basic

Understanding level

basic

Writing level

basic

Computer knowledge

Excellent computer literacy skills, with proficiency in MS Office packages, Google Workspace and data analysis and reporting. Ability to utilise computer systems such as ERP, SAP, and for record-keeping, operate office equipment, and multitask with technology. Self-taught Adobe Photoshop software.

Conferences, seminars

Not Applicable

Recommendations

Contact person:

Minenhle Phamotse

Occupation:

Senior Administration Clerk

Company:

Department of Education

Telephone number:

0396888729

Email address:

minenhle.phamotse@kzndoe.gov.za

Additional information

Your hobbies:

In my spare time, I provide online services from home using my personal gadgets, offering transferable internet cafe-type services in a digital format. These services include creating documents such as CVs and cover letters, graphic design, and other related tasks that can be completed remotely and delivered electronically.

Driver licenses:

C1 Heavy Vehicle 3,500kg - 16,000kg

Driver license from:

2022-06-00 (3 years)

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