CV database 103
Nhlanhla Ernest Magagula
Curriculum Vitae (CV)
What job i'm looking for? My positive points
Im looking for a customer service agent job where I can assist clients telephonically and on social media platforms as i have excellent communication skills and problem solving skills, I am a fast learner and very committed with assisting clients and resolving their queries.
I am a good lister and listen attentively and i am able to retain clients from cancelling their service with the company.
I discovered all my abilities from the previous company i worked for as it was my comfort zone as i stated that i love assisting clients and i am able to investigate clients query if i can solve it i escalate to the relevant departments log cases and keep clients updates about the progress of the resolution of their queries.
I have an experience working for an ISP company which is 1year 7 months as i was a 1st line call centre technician agent and assisted with clients with various queries including technical related queries.
I have a metric certificate which i completed 2016, Marketing NCV Level 2 certificate obtained 2017 and i have Business administration services certificate which i obtained it on 2020. I have a pending Management Level 3 certificate and during that course i was also involved in a call centre where i did training and was doing practical as well in a call centre environment for a period of 1 year.
I am a good lister and listen attentively and i am able to retain clients from cancelling their service with the company.
I discovered all my abilities from the previous company i worked for as it was my comfort zone as i stated that i love assisting clients and i am able to investigate clients query if i can solve it i escalate to the relevant departments log cases and keep clients updates about the progress of the resolution of their queries.
I have an experience working for an ISP company which is 1year 7 months as i was a 1st line call centre technician agent and assisted with clients with various queries including technical related queries.
I have a metric certificate which i completed 2016, Marketing NCV Level 2 certificate obtained 2017 and i have Business administration services certificate which i obtained it on 2020. I have a pending Management Level 3 certificate and during that course i was also involved in a call centre where i did training and was doing practical as well in a call centre environment for a period of 1 year.
Preferred occupation:
Computer technicians
IT, computing jobs
IT, computing jobs
Preferred work location:
Johannesburg
Gauteng
Gauteng
West Rand
Gauteng
Gauteng
Contacts and general information about me
Gender:
Male
Residential location:
Johannesburg
Gauteng
Gauteng
Telephone number:
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Email address:
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Work experience
Working period:
nuo 2018.06 iki 2020.11
Company name:
Edcon
You were working at::
Shop assistants
Occupation:
Warehouse stock counter
What you did at this job position?:
Stock counter
Working period:
nuo 2020.05 iki 2021.05
Company name:
SDC wealth
You were working at::
Sales consultant
Occupation:
Call centre
What you did at this job position?:
Sales agent
Working period:
nuo 2021.10 iki 2023.06
Company name:
Supersonic
You were working at::
Call Centre agent
Occupation:
1st line technical support agent
What you did at this job position?:
Inbound and outbound call centre and assisting clients on the social platforms responding to emails as well
Education
Educational period:
nuo 2016.01 iki 2016.12
Degree:
Grade 12 / Matric
Educational institution:
Chief SW Nhlapho secondary school
Educational qualification:
National senior certificate (matric certificate)
I could work:
Entry level office admin
Educational period:
nuo 2017.01 iki 2017.12
Degree:
Certificate
Educational institution:
Sibanesetfu TVET college
Educational qualification:
National certificate Vocal level2
I could work:
Marketer, advertiser, wholesaler
Educational period:
nuo 2021.05 iki 2020.09
Degree:
Certificate
Educational institution:
Sibanesetfu TVET college
Educational qualification:
Certificate of competence
I could work:
Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
Languages
Language
Speaking level
Understanding level
Writing level
SiSwati
fluent
fluent
fluent
isiZulu
fluent
fluent
fluent
isiXhosa
fluent
fluent
very good
English
fluent
fluent
fluent
Afrikaans
basic
basic
basic
Sepedi
very good
very good
basic
isiNdebele
very good
very good
basic
Language
SiSwati
Speaking level
fluent
Understanding level
fluent
Writing level
fluent
Language
isiZulu
Speaking level
fluent
Understanding level
fluent
Writing level
fluent
Language
isiXhosa
Speaking level
fluent
Understanding level
fluent
Writing level
very good
Language
English
Speaking level
fluent
Understanding level
fluent
Writing level
fluent
Language
Afrikaans
Speaking level
basic
Understanding level
basic
Writing level
basic
Language
Sepedi
Speaking level
very good
Understanding level
very good
Writing level
basic
Language
isiNdebele
Speaking level
very good
Understanding level
very good
Writing level
basic
Computer knowledge
Microsoft Office, working with portals including Crm, Agility portal etc
Conferences, seminars
Presentations and debates looking at the positive sides and negative sides.
Recommendations
Contact person:
Lindiwe
Occupation:
Was my call centre team leader
Company:
Sdc wealth
Telephone number:
+27 (73) 110-6075
Contact person:
Aubrey
Occupation:
Call centre agent
Company:
Sdc wealth
Telephone number:
(063) 857-6435
Contact person:
Gift Nyirongo
Occupation:
Project management co-ordinator
Company:
Supersonic
Telephone number:
+27 (83) 212-6535
Additional information
Your hobbies:
Computer related including browsing through the internet investigating and playing computer games, travelling, socialising
Driver licenses:
None
Salary you wish:
6500-10000 R per month
Suitable candidate? Offer a job
Nhlanhla Ernest Magagula
2024 years old
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