Percy Tladi

Percy Tladi’s Profile
tladi.percy6@gmail.com
+27 79 220 8658

About Me

Gauteng, Pretoria Region, Pretoria, Pretoria North

English

36yo Black Male with no disability

South Africa Citizen, ID 8109186160082

EB - Articulated Light Vehicles up to 3,500kg

My Career Status

Current / Most Current
Help Desk Support with More than 10 years' experience
Highest Qualification: Diploma
R180,001 - R240,000 pa

Notice Period / Availability
Immediately Next
field or support or help desk or printers or network in
• Gauteng.

My Career Summary

Company Position Duration

MOKOBI TECHNOLOGIES AND SERVICES

Help Desk Support

Feb 2005 – Mar 2018

My Skills

Expert / Specialist
• *
• advise user on appropriate action *
• diagnose and resolve technical hardware and software issues *
• follow standard help desk procedures *
• inform management of recurring problems *
• prepare activity reports *
• research questions using available information resources *
• stay current with system information
• via phone
• administer help desk software *
• changes and updates
• electronically *
• identify and escalate situations requiring urgent attention *
• log all help desk interactions *
• redirect problems to correct resource *
• respond to requests for technical assistance in person
• track and route problems and requests and document resolutions *

Advanced
• centralized and distributive network connection Installing
• Managing and Maintaining Networking Equipment. Network processing
• PC's
• Routers and Switches. Configuring
• configuring and administering network technologies Installed and configured workstations for IP/IPX based LAN Installed and configured DHCP Client/Server Implemented HP-Open view for network management Backup Management
• Managing and Maintaining the Servers
• Reporting and Recovery Disaster Recovery

Solid
• critical thinking
• Strong verbal and personal communication skills. Accuracy and Attention to details. Problem analysis

• organizing and planning. Tolerant and flexible to different situations. Organizational skills and customer service orientation Initiator
• use of judgment and ability to solve problems efficiently. Decision making

My Employment

Help Desk Support at MOKOBI TECHNOLOGIES AND SERVICES
Feb 2005 – Mar 2018
Contract Intermediate position in Gauteng, Pretoria Region

offer support to users who are experiencing problems with their computers or provided in person, over the phone or online, addressing issues ranging from network systems to individual desktop computers.
Computer software, hardware companies, assisting customers with products. More generally, include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.
Installers and repairers. Specialize in splicing and terminating fiber optic cables to expand telecommunications networks into new areas or to replace existing lines, also troubleshoot and perform maintenance to resolve signal problems

Reason for leaving: contract ended

My Education

Certificate in CERTIFICATE – SISCO ACADEMY.
Feb 2018

• currently studying SISCO

Diploma in Information Technology In Networking and I nternet – college campus.
Nov 2004

• Operating System (A+) FIRST YEAR
• Networking (N+)
• Introduction to Pc
• Introduction to Internet
• Components of Computer
• Assembling of a Computer
• Upgrading/Installing of components
• Basic safety
• BIOS
• Troubleshooting
• Information System Management
• Business Communication
• Business Management
• 2.SECOND YEAR
• Internet Fundamentals
• Intraweb Development
• Website Development
• Website Design
• Novella
• Linux
• TCP/IP PROJECT MANAGEMENT
• Role and Responsibilities
• Project Timeline
• Project Structure and Goals
• Project Plan and Budget
• Project Conflict Handling
• Project Vendor Management
• Project Completion 3.THIRD YEAR
• M.C.S.E (Microsoft System Engineering)
• Database Administrator
• S.Q.L (Structure Query Level)
• SEVER 2003
• Administrator
• Client Network Operating System
• Migrating Network Operating System
• Data Transfer Operating System
• Electronic Mail System
• Design Network Infrastructure
• Network Security Implementation
• Configuring Network Access
• Network Active Directory
• Configuring IP address and Services After completing my Diploma I started with my Learner Ship and Intern Ship (SITA)

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